Refund & Returns Policy – Cupiprint

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return:

• The item must be unused and in the same condition that you received it
• The item must be in the original packaging

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Non-Returnable Items

Certain types of goods cannot be returned, including:

• Perishable goods (food, flowers, newspapers, magazines)
• Intimate or sanitary goods
• Hazardous materials
• Flammable liquids or gases

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

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Return Requirements

To complete your return, we require:

• A receipt or proof of purchase

⚠️ Please do not send your purchase back to the manufacturer.

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Partial Refunds (if applicable)

Only partial refunds may be granted in the following cases:

• Book with obvious signs of use
• Opened CD, DVD, VHS, software, video game, cassette tape, or vinyl record
• Item not in original condition, damaged, or missing parts (not due to our error)
• Item returned more than 30 days after delivery

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Refunds

Once your return is received and inspected:

• We will send you an email confirming receipt
• You will be notified of approval or rejection

If approved:

• Your refund will be processed
• A credit will be applied to your original payment method within a few days

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Refunds – Transaction Fee

Please note:

• A 10% transaction fee will be deducted if you request a refund after placing an order
• This fee is charged by payment providers (e.g., PayPal, Stripe, credit card issuers)
• This fee is non-refundable and not retained by Cupiprint

Thank you for your understanding.

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Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account again
2. Contact your credit card company
3. Contact your bank

If you still have not received your refund, please contact us at:
📧 support@prevamis.com

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Sale Items

• Only regular priced items may be refunded
• Sale items are non-refundable

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Exchanges

We only replace items if they are defective or damaged.

To request an exchange, email us at:
📧 support@prevamis.com

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Gifts

• If marked as a gift: you will receive a gift credit
• Once received, a gift certificate will be issued

If not marked as a gift:

• The refund will be sent to the original purchaser

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Shipping Returns

To return your product, please contact:
📧 support@prevamis.com

Important notes:

• Return shipping costs are paid by the customer
• Shipping costs are non-refundable
• Return shipping fees may be deducted from your refund

For expensive items:

• Use a trackable shipping service or purchase insurance
• We do not guarantee receipt of returned items

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Need Help?

For any questions regarding refunds and returns, contact us at:
📧 support@prevamis.com